Applying for Universal Credit

If you haven’t already, you should check you’re eligible for Universal Credit. If you’re already on benefits, you should check if you need to move on to Universal Credit. You might need to move if:

your situation changes – for example if you separate from your partner or move to a different council area
you get a letter from the Department for Work and Pensions (DWP) telling you to claim Universal Credit by a certain date

Check if you need to move to Universal Credit from other benefits.

How to apply for Universal Credit

You’ll usually have to apply for Universal Credit online. The first thing you need to do is set up an online account – you’ll use this to apply and manage your claim. You might be able to apply by phone in special circumstances. Find out more about starting your claim and setting up an online account. Then you’ll need to complete 4 more steps before you can get Universal Credit. You’ll need to:

answer questions about your situation – this is called your ‘to-do list’
confirm your identity – you can do this online or in person
book an appointment with your work coach – you’ll meet them regularly as part of your Universal Credit claim
speak to your work coach at the Jobcentre or on the phone – they’ll check your details and agree what tasks you’ll do regularly to get Universal Credit

Make sure you complete all of these steps – you’ll need to do them all before you can get your Universal Credit payment.

Before you complete your ‘to-do list’

In your account, you’ll be asked questions about your situation, any income you get and your housing costs. This is so the Department of Work and Pensions (DWP) can decide how much Universal Credit you should get. It’s best to gather any details or documents about these things in advance – this will make it faster to answer all the questions. Gather details of your:

rent and housing situation – it’s best to have your rental agreement with you, if you have one

income and savings

childcare provider, if you have one – for example, their registration number and contact details

bank account – like your sort code, the last 4 digits of your account number and how much money is in each account

You can print our checklist of things you need to apply for Universal Credit. 31.8 KB

If you don’t have a bank account

If you’re making a claim with a partner, only one of you needs a bank account. If you don’t have a partner with a bank account, you can use a friend or family member’s bank account for your first payment. You’ll need to get their permission first. You’ll need to get your own bank account before your second payment. When you have a bank account, you can update your bank details in your online Universal Credit account. If you can’t use someone else’s account, you’ll need to open one before you can claim Universal Credit. You have to give details of a bank, building society or credit union account before you can submit your claim. Find out more about getting a bank account. You can also read about picking the right kind of bank account on the Money Advice Service website. If you’ve tried to open an account and your application was refused, you’ll need to use the Payment Exception Service. You’ll need to explain why you can’t open a bank account. Find out how it works on GOV.UK.

Completing your ‘to-do list’

You can log into your Universal Credit account on GOV.UK. When you log in, you’ll see a ‘to-do list’ with different questions you need to answer. You’ll need to answer them all before you can submit your claim. It’s best to finish your to-do list as soon as you can – if you don’t, it might delay your first Universal Credit payment. You don’t have to complete the whole application in one sitting. You’ll be signed out of your account if you don’t do anything for 30 minutes. The account will remember any details you’ve saved so far – it might not remember any details you haven’t submitted or saved yet. If you’re making a claim with your partner, you might not be able to answer some of the questions until your accounts are linked. Find out more about making a joint claim.

Answering questions on your situation

You’ll have different sections in your to-do list with questions on your:

nationality

housing situation and who lives with you

work situation

income and any savings you have

education and training

health

children and anyone you care for

bank account

Make sure all the names and numbers are correct. When you enter details about any money you pay, you’ll need to write down how many pennies you paid – for example if your rent is £750, write down ‘£750.00’. If you’re not sure of something, check any documents or emails you have. Once you’ve completed all the questions in a section, you can’t edit your answers until you’ve finished all of the other sections If you put in the wrong details, you might be paid the wrong amount or there might be a delay to your payment. If you’re paid too much, you’ll have to pay it back.

Your housing situation

You’ll be asked for details of:

your address and when you moved there
your living situation and if you rent your home – for example, from a private landlord, the council or a housing association
how much rent you pay and any service charges – these are called ‘your housing costs’
how many bedrooms you have – make sure this is the same as the number on your rental agreement
who’s on the rental agreement and how much you all pay – if it’s a joint agreement
your landlord’s address and phone number if you rent

It’s best to check your rental agreement if you’re not sure about any details. Your rental agreement might be called a ‘tenancy agreement’, ‘licence agreement’ or ‘written statement of your occupation contract’. If you don’t have one, look for any documents or emails that confirm details about your rental – for example, a rent statement. If you rent from the council or a housing association, you can also contact their customer service department. They’ll be able to tell you details of your rent and housing situation.

Your ‘housing costs’ and living situation

You’ll need to mention any ‘housing costs’ you pay – this includes any rent or ‘service charges’. ‘Service charges’ are any money you pay for maintenance work in shared spaces around your home or garden. For example if you live in a flat block with shared corridors, you might pay for someone to clean these. Check your rental agreement to find out if you pay service charges. If you get any help with your rent, you’ll need to put down how much your total rent is – this includes any money you get to help with your rent. For example if you get £200 of Housing Benefit a month and you pay £400 rent a month, you’ll need to put down your total rent as £600. You’ll also need to mention if you have any rent-free weeks. You might get rent-free weeks if you rent from the council or a housing association. You’ll be asked if anyone else is named on the rental agreement. If they are, you’ll need to know how much your total rent is – this is the combined rent you pay for the home.

Your landlord’s details

You’ll be asked for your landlord’s details. If you rent from the council or a housing association, these might appear automatically. You don’t have to put in your landlord’s email address if you put in their address and phone number. If you’re not sure of your landlord’s details, write ‘Care of’ and put in your own address. You should update this as soon as possible – if you don’t update it, you could end up having to pay some money as a penalty. The DWP might contact your landlord to confirm what you’ve told them. If you have a private landlord, the DWP will ask your permission before contacting them.

Council tax

You’ll be asked if:

your name is on the Council Tax bill
you’ve applied for Council Tax Reduction

If you mention that you already get Council Tax Reduction or you’re planning to apply, the DWP can let your council know that you’re applying for Universal Credit. You’ll still have to make the claim for Council Tax Reduction.

Your health

You’ll be asked if you have a ‘disability, illness or ongoing health condition’ that makes it difficult for you to work, or look for work. You should include both physical and mental health conditions, like depression or anxiety. You’ll also be asked:

when you last worked, if you don’t work anymore – ask a family member or friend if you’re not sure

if you’ve been in hospital recently or you’re having medical treatment

You might have to get a fit note from a healthcare professional who’s treating you.

When you need a fit note

You need to provide a fit note if:

you’re ill for more than 7 days

you have a long-term health condition

If you can’t get a fit note that confirms your condition, you’ll need to remove the condition from your Universal Credit account.

Getting a fit note

You can get a fit note from the following healthcare professionals:

your GP or a doctor at a hospital
a registered nurse
a pharmacist
an occupational therapist
a physiotherapist

Your fit note will be either printed or digital. If you’re not sure which kind you’ll get and how you’ll get it, check with the healthcare professional. If you get a printed fit note, check that the healthcare professional has signed it. If you get a digital fit note, check that it includes the healthcare professional’s name. If the healthcare professional hasn’t either signed your fit note or included their name, it could be rejected by the DWP and you might have to get a new one. Your fit note is free if you’ve been ill for more than 7 days when you ask for it. You might have to pay for it if you’ve been ill for 7 days or less. You should always keep your fit note – you might have to pay for a replacement if you lose or delete it. You can:

give the DWP a copy – either printed or digital
upload it to the ‘To do list’ section of your online account

You should also take your fit note with you when you meet your work coach for the first time. If you have a digital fit note you can show it to them on your phone or another device. You’ll need to give DWP a copy of your fit note. You might need to upload it to your journal – ask your work coach if you’re not sure how to do this. If you’re struggling to make an appointment with your GP or another health professional, tell your work coach when you speak to them for the first time. They might agree you don’t need to work or look for work until you’ve had an appointment.

If you can’t get a fit note

Include as much as evidence as you can in your application. You could include:

a hospital letter
letters from specialists
an occupational therapist’s care plan
a list from your GP of any medication you’re on

Your work, income and savings

You’ll be asked if you work and if you’re self-employed. You’ll be asked extra questions about your work situation when you have your first appointment with your work coach.

Your income and earnings

Write down if you have any income. This includes money you’re getting from:

work
a pension
other benefits
an insurance plan

You do need to include any pay you get from your employer for any leave you’ve taken or are taking – for example:

sick pay

holiday pay

maternity pay

Check your bank statements or contact your employer to find out how much you get.

Your savings and investments

You’ll be asked about any savings and other investments or capital you have – for example, any shares you have or if you own a property you don’t live in. This could also include any large one-off payments you’ve received, like redundancy pay. If you have over £16,000 in savings, you might still be able to claim Universal Credit if you get tax credits. You’ll need to have had a letter from the DWP telling you to move to Universal Credit by a certain date. Check who’s eligible for Universal Credit.

Your childcare costs

You can claim up to 85% of your childcare costs if you:

are working

have worked in the last two months

are going to start working in the next two months

You can only claim childcare costs that you’ve already paid – you won’t get any money for future costs.

Your childcare provider

You’ll need to mention details of your provider and costs. This should include:

their address and phone number

their registration number

how much you paid and when

which dates the payments cover

which child or children this provider looks after

You’ll need to provide evidence such as receipts or invoices from your childcare provider. This evidence must say ‘paid’ and be on headed paper – this is paper that has the person or organisation’s name at the top. You can upload evidence of how much you’ve paid into your account. This can be a photo, scan or screenshot of your paid invoice. You can also take it to your Jobcentre appointment. If you don’t give proof then you won’t get any money towards your childcare costs. Contact your childcare provider if you need any documents.

After you complete your ‘to-do list’

You’ll need to agree that all the information you’ve given is correct – you’ll need to tick ‘yes’ for each different section. This is all part of your ‘declaration’. If you tick ‘no’, you’ll be able to update the information before you submit your claim. Check through what you’ve written and make sure all the details are correct. If your situation changes, you should update the information on your account as soon as you can. Your Universal Credit might be stopped or reduced if your details aren’t correct. You might need to answer extra questions after you’ve submitted your claim – depending on your situation. For example if you have a health condition and you haven’t got a fit note from your doctor yet, you’ll need to put in the details once you have it.

Confirming your identity

You’ll need to confirm who you are using the government’s online system. You can only use it if you have certain kinds of identification – like a UK passport or a valid UK driving licence or provisional licence. If it doesn’t work, you can confirm your identity in person at the Jobcentre or on the phone. Find out more about confirming your identity at an appointment.

Next steps

You still need to complete a few more steps before you’ve finished your claim. You need to:

book your appointment with your work coach
complete any new tasks in your ‘to-do list’ – you’ll need to do these before you go the Jobcentre
go to your interview at the Jobcentre

When you’ve finished your application, you need to have an interview with your work coach – either at the Jobcentre or over the phone. You’ll need to gather evidence and answer a few questions at your interview, so it’s best to prepare. Find out more about preparing for your Universal Credit interview. If you need help with your Universal Credit application, you can talk to an adviser.

Other benefits and money you can get

It will usually take 5 weeks to get your first Universal Credit payment, but you can ask to have some money paid sooner. Find out more about advance payments of Universal Credit. If you pay Council Tax, you might be able to get help with it – check if you can get Council Tax Reduction. Most people who get Universal Credit can claim this too. You might also be able to get money from other benefits too – for example, if you’re a carer or have a long-term health condition. You can use the free Turn2us or Entitledto benefit calculators to check which benefits you can get. You’ll need to be a British or Irish citizen to use the calculator.