Round-up of recent decisions from the Housing Ombudsman

Latest decisions published to the Housing Ombudsman website

• Ombudsman awards £10,000 to two residents following ‘inexcusable’ failures by Southwark Council

  ​​​​​​​23 May 2023: The Ombudsman has made two findings of severe maladministration in two different cases for Southwark Council – one for failures in damp and mould and the other for poor complaint handling.

• Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months

  11 May 2023: The Ombudsman has made two findings of severe maladministration against Catalyst Housing for failing to fix damp and mould repairs issues as well as a damaged driveway, causing significant distress to a disabled resident and her son.

• Ombudsman awards more than £18,000 compensation as Hammersmith and Fulham Council issued with seven findings of severe maladministration

  9 May 2023: The Ombudsman has ordered Hammersmith and Fulham Council to pay residents more than £18,000 in compensation after significant failings led to one resident living in damp and mould for four years.

• Ombudsman awards more than £5,000 compensation after A2Dominion left family in 'dangerous and unacceptable conditions'

  4 May 2023: The Ombudsman has found severe maladministration for A2Dominion after ‘significant failures’ in complaint handling, despite pressure from the Ombudsman and politicians.