27 June 2023: The Ombudsman has found severe maladministration for Peabody after it failed to deal with anti-social behaviour and noise nuisance for a significant period of time, causing a resident and her terminally ill husband to end their tenancy.
20 June 2023: We have made a finding of severe maladministration against Milton Keynes Council after its inappropriate complaint handling led to a disabled resident and her son living with multiple repairs issues outstanding for years.
15 June 2023: The Ombudsman has made a finding of severe maladministration after Ealing Council took nine months to respond to a stage two complaint, delaying repairs and redress for the resident.
6 June 2023: The Ombudsman has ordered Lambeth Council to pay £6,500 after it left a resident and her family with a leaking roof and resulting damp and mould and was slow to respond to concerns raised by the school.
1 June 2023: The Ombudsman has found severe maladministration for Tandridge District Council after a housing officer failed to appropriately follow its duties under the Equality Act 2010 and its own safeguarding policy.