Ombudsman expresses disappointment at care provider’s refusal to pay compensation to former resident because he said he had ceased trading

Issuing a rare Adverse Findings Notice, Ombudmsan also shares details of his findings with the Care Quality Commission

The Local Government and Social Care Ombudsman has expressed his disappointment at a care provider's refusal to pay compensation to a former resident because he said he had ceased trading.

While, following an investigation into a family’s complaint about their father’s stay in a Leicester care home, the Ombudsman asked the owner and sole trader, Mr Mapara, to pay the family £500 for the distress caused, he refused to do so.

However, issuing a rare Adverse Findings Notice against the provider highlighting his unwillingness to provide the remedy set out, Paul Najsarek, Local Government and Social Care Ombudsman, said –

'The former owner of the home, Mr Mapara has told me he should not have to pay the remedy we have recommended because his company has ceased trading.

I disagree – Mr Mapara was acting as a sole trader and therefore still has an obligation to provide the remedy we have recommended.

I am disappointed with Mr Mapara’s response to my investigation and have shared details of my findings with the care regulator, the Care Quality Commission.'

For more information, see Leicester care provider refuses to pay remedy to former resident.